The Impact of Quality of Work Life on Job involvement at Yemen Mobile Telecommunication Company – Republic of Yemen

Abstract

The study aimed to examine the impact of Quality of Work Life (QWL)—represented by its dimensions (salaries and rewards, participation in decision-making, work environment, and job security and stability)—on job engagement at Yemen Mobile Company for Mobile Telecommunication. It also sought to measure the overall level of QWL and assess the current state of job engagement among the company’s employees.

The researcher adopted the descriptive–analytical method, using a questionnaire as the primary tool for data collection. The study targeted all employees of Yemen Mobile, whose total number was 543 male and female employees. A simple random sample of 226 employees was selected, and 195 valid questionnaires were retrieved, representing 86% of the total sample size. The study reached several conclusions, the most significant of which are as follows: the level of Quality of Work Life at Yemen Mobile Company was found to be moderate, while the level of job engagement among employees was high. Moreover, the results revealed that Quality of Work Life and its dimensions (salaries and rewards, participation in decision-making, work environment, and job security and stability) have a significant effect on job engagement among employees at Yemen Mobile. Based on these findings, the study recommended increasing attention toward enhancing Quality of Work Life for employees, reconsidering salary and reward policies, maintaining the high level of job engagement, improving the life insurance and retirement systems, and restructuring the salary and incentive framework to ensure fairness and motivation.